Privacy policy

LAST UPDATED: Dec 13, 2021

This policy describes our policies and procedures for collection, use, storage, processing, disclosure and protection of any information, including, but not limited to, personal information provided by you as a user while using the service. user shall mean any person/ persons, who visits, uses, deals with and/ or transacts through the Zemedy app (“Privacy Policy”).

Privacy Policy

 

With this privacy policy we would like to inform you about how we process personal data. The protection of your privacy is of the utmost importance to us, so it goes without saying that we comply with the legal stipulations on data protection.


 

Name and Contact Details of the Responsible Party

 

Bold Health Limited

Represented by Jossy Onwude

The Stables, 28 Britannia S

London, WC1X 9JF

United Kingdom

Data Protection Officer

 

Should you have any questions about our data protection measures, the processing of your data or the protection of your rights as a data subject, you can contact us and our data protection officer as follows: 

 

External Data Protection Officer

 

ePrivacy GmbH

represented by Prof. Dr. Christoph Bauer

Große Bleichen 21, 20354 Hamburg

 

If you have any questions or concerns regarding your information, please contact hello@bold.health.

 

If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company Bold Health Limited.


 

Personal Data

 

Personal data is all information about identified or identifiable person. This includes the following categories of personal data that we process:

 

Through our APP

  • Your contact details (such as first and last name, address, e-mail address, phone number),

  • Your correspondence with us,

  • Log files with information about your visit to our website,

  • Payment data (such as bank account number, credit card number, financial institution),

  • Online identifiers (such as cookie IDs, IP addresses, advertising IDs),

  • Customer data (such as invoice data, user profiles, address, order history, payment data),

  • Health data (such as medical diagnoses or symptoms).

 

Through our websites and other services

  • Your contact details (such as first and last name, address, e-mail address, phone number),

  • Your correspondence with us,

  • Log files with information about your visit to our website,

  • Online identifiers (such as cookie IDs, IP addresses),

  • Customer data (such as invoice data, user profiles, address, order history, payment data),


 

Use of Cookies

 

General Information About Cookies

A cookie is a text file containing an identification number which, when the website is used, is transmitted to the user's computer together with the other data actually requested and stored there. The file is kept there for later access and serves to authenticate the user. Since cookies are only simple files and not executable programs, they do not pose any danger to the computer.

 

Depending on the settings selected by the user in their internet browser, the latter automatically accepts cookies. However this setting can be changed and the storage of cookies deactivated or set in such a way that the user is informed as soon as a cookie is set. If the use of cookies is deactivated, some functions of the website may not be available or may only be available to a limited extent. You can prevent the setting of cookies by our website at any time by means of a corresponding setting in the internet browser used and thus permanently object to the setting of cookies. 

 

Cookies that are already active can be deleted at any time via the settings of your internet browser or other software programs. We may work together with advertising partners who help us to make our online offer more interesting for you. In this case, cookies from partner companies may also be stored on your hard drive when you visit our website (cookies from third parties). 

 

Session Cookies

Session cookies are used for the duration of a session and are automatically deleted when the executing browser is closed. They ensure, for example, that video and audio files can be played, that your user input is temporarily stored during the time of entry and thus the user-friendliness is improved. 

 

Persistent Cookies

Persistent cookies remain on your end device after closing the browser. These cookies can, for example, save your user preferences, such as language settings, and analyse user behaviour on our website. Storage duration of persistent cookies corresponds to the respective duration of the individual cookie. Afterwards they are automatically deleted. 

 

Purpose of Processing

 

We process your data for the following purposes:

  • For corresponding with you,

  • For processing contracts with you,

  • For advertising purposes such as the dispatch of our newsletter,

  • On quality assurance and statistics,

  • In order to provide our service,

  • For your participation in our surveys,

  • In order to improve our service,


 

Legal Basis

 

We base the processing of your data on the following legal bases:

 

  • Your consent, if you have given us such consent (Art. 6 para. 1 lit. a) GDPR),

  • The initiation or execution of a contract with you (Art. 6 para. 1 lit. b) GDPR),

  • The fulfilment of legal obligations (Art. 6 para. 1 lit. c) GDPR),

  • The implementation of our legitimate interests (Art. 6 para. 1 lit. f) GDPR) 


 

Legitimate Interests

 

When processing your data, we pursue the following legitimate interests:

 

  • The improvement of our offer,

  • The protection of our systems against misuse,

  • The production of statistics,

  • The storage of our correspondence with you,

 

Requirement or Obligation to Provide Data

 

Unless this is expressly stated, the provision of your data is not required or obligatory.

 

Storage Period

 

We store your data,

  • if you have consented to the processing, at most until you revoke your consent;

  • if we need the data for the execution of a contract, at most for as long as the contractual relationship with you exists;

  • if we use the data on the basis of a legitimate interest, at most for as long as your interest in deletion or anonymisation does not outweigh the data;

  • insofar as statutory storage obligations exist, until the end of the storage periods.


 

Data Recipient

 

When processing your data, we work with the following service providers who have access to your data:

 

Cloudflare 

We use the Cloudflare service of Cloudflare Inc., 101 Townsend Street, San Francisco, California 94107, USA as a so-called CDN (Content Delivery Network). The integration takes place to secure our internet presence and to optimise loading times. IP addresses and the data of your browser are processed. Through this service online applications are distributed, accelerated and protected. [Cloudflare cookies can be used for optimisation and analysis purposes].

 

Privacy policy of Cloudflare: https://www.cloudflare.com/privacypolicy/

 

Google Analytics

We use the Google Analytics service of Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland. Cookies are used to collect and analyse usage data on our website so that we can optimise and improve our services. We use the anonymisation extension "_anonymizeIp()" for the anonymised recording of the IP address.

 

Google's privacy policy: https://policies.google.com/privacy?hl=de

 

In order to prevent the processing of your data you can download or rather set and save an opt-out cookie via these links: https://tools.google.com/dlpage/gaoptout?hl=de

 

or https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=de

 

Google Fonts

To display fonts on our website, we use the Google Fonts service provided by Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland. When you visit our website, a connection to the Google servers is established. Google also receives the information that you have visited our site with your IP address.

 

Privacy policy of Google: 

https://policies.google.com/privacy?hl=de

 

Hotjar 

We use the Hotjar service of Hotjar Ltd., Level 2, St. Julian's Business Centre, 3, Elia Zammit Street, St. Julian's STJ 1000, Malta. Cookies are used to collect and analyse data on user behaviour on our website in order to optimise and improve our website offer.

 

Hotjar's privacy policy: https://www.hotjar.com/legal/policies/privacy

 

In order to prevent the processing of your data you can download or rather set and save an opt-out cookie via this link: https://www.hotjar.com/legal/compliance/opt-out

 

Further Data Recipients 

 

When processing your data, we work together with the following categories of service providers who have access to your data:

 

  • Provider of web analysis tools,

  • Web hosting and web development providers,

  • Service provider for IT development services,

  • Ticket and customer support software provider,

  • Marketing and advertising agencies,

  • Sales service provider,

  • Payment service provider,

  • E-mail and newsletter provider,

  • CRM system service provider,

  • Cloud services,

  • Service provider for online surveys,

  • Service provider for chat software,

  • Social media platforms,

  • Service provider for bookkeeping and invoicing,


 

Transfer to Third Countries

 

Data is being transferred to countries outside the European Economic Area. We only transfer personal data to third countries where the EU Commission has confirmed an adequate level of protection or where we can ensure the careful handling of personal data by means of contractual agreements or other suitable guarantees, such as certifications or proven compliance with international security standards.

 

  • United States (Standard Contractual Clauses)


 

Your Rights

 

As a data subject, you have the following rights: 

  • To request information about the processing of your data, as well as to receive a copy of your personal data. Among other things you may request information on the purposes of the processing, the categories of personal data processed, the recipients of the data (if a transfer is made), the duration of the storage or the criteria for determining the duration;

  • To receive personal data relating to you in a structured, common and machine-readable format or to transfer it to another person in charge;

  • To correct your data. If your personal data is incomplete, you have the right to complete the data, taking into account the purposes of the processing;

  • To have your data deleted or blocked;

  • To have the processing restricted;

  • To object to the processing of your data;

  • To revoke your consent to the processing of your data for the future

and

  • To complain to the responsible supervisory authority about unauthorised data processing.



 

Version of the Privacy Policy

 

If our processes change, we adjust the information in this privacy policy. 

 

Status of this privacy policy: